Frequently asked questions

Here are the answers to the most common questions we get about our product.

For answers to your technical issues, please see our Tech support FAQ

How does Reacts differ from video conferencing platforms like Skype, Webex, etc?

Reacts does a lot more than simple videoconferencing; Reacts is hyperpresence.

The primary purpose of Reacts is to provide users with a unique way to remotely and securely interact, collaborate, teach, assist and supervise. It integrates innovative functionalities such as multi-feed streaming, augmented reality and real-time image overlay. Reacts combines tools enabling file sharing/transfer, skills assessment through checklists and reports, thereby better standardizing and documenting virtual meetings.

Reacts is an integrated solution, primarily developed by clinicians for clinicians, designed to suit multiple collaborative needs across industries. The platform allows simple, scalable deployment, providing a secure collaboration environment with unparalleled pricing.

Do I need to have special equipment to use Reacts (other than the basic webcam, microphone and speakers/headphones)?
No.
Just make sure that your computer or tablet meet the minimum technical requirements. You will need a webcam, a microphone, and speakers (or headphones). We recommend you use a commercially available HD webcam for better video quality. Note that if you want to stream video output from external devices into Reacts (DVD, medical device, monitor, etc.) you will need to purchase a video converter (different types are commercially available).
Is Reacts difficult to use and how long does it take to become comfortable with its functionalities?
Despite the fact that Reacts has many functionalities, it is easy and intuitive to use. What is strongly recommended is for you to go through the various online tutorials that explain in details and step by step how to use the various functionalities of the platform.
You should be fairly comfortable with the platform right after your first session!
How much bandwidth does Reacts require?

In P2P mode Reacts require a minimum bandwidth of 0.25 Mbit/s. per video stream. For example a standard face to face call where both users have a single web camera Reacts will require 0.25 Mbit/s Upload and 0.25 Mbit/s download. Every additional video stream received will require an additional 0.25 Mbits download and every additional video stream sent will require an additional 0.25Mbit/s upload. In multiparty mode Reacts require a minimum bandwidth of 0.5 Mbit/s. per video stream. For example a call with 6 total users, each with one camera, each user will need 2.5 Mbit/s Download and 0.5 Mbit/s upload.

Reacts will automatically turn off your web cam when your upload speed is below 0.15Mbit/s for more than 30 seconde.

Is Reacts easy to implement and manage in an institution?
Yes.
Online program administrator dashboards, simple license management, SaaS access using a bring-your-own-device approach (BYOD) and a dedicated support team make adopting Reacts a walk in the park. Set up your department or institution in minutes, not weeks.
Is there a free version of Reacts available?
Yes.
A 30-day free trial is available and provides access to all functionalities. It also allows you to download Reacts on multiple devices and different platforms. Note that you can invite as many people as you want to join you on Reacts. Once you are logged in Reacts, go to the « Contacts » section and click on « Send an invitation to join Reacts ». This will send an invitation to your contacts and allow them to register and download the application for free (30-day trial). You can then have a Reacts session with them in no time!
Can I invite friends and colleagues to join Reacts for free so that I can connect with them?
Yes.

You can invite as many people as you want to join you on Reacts. Once you are logged in Reacts, go to the « Contacts » section and click on « Send an invitation to join Reacts ». This will send an invitation to your contacts and allow them to register and download the application for free (30-day trial).

Also check out our Reacts Pro licenses, which allow you to invite guests such as patients, prospects, etc. to connect with you for free.

Is Reacts a secure platform?
Yes,
Reacts is HIPAA and PIPEDA compliant. One of the main characteristic of Reacts is its robust security architecture. Reacts was initially developed for the healthcare industry; we therefore needed to implement the strictest security standards. All connections are tunneled and encrypted using TLS 1.0 or higher, peer-to-peer (P2P) session control (signaling) using Secured Websockets and a strong password policy.

Click here to obtain for more information about our secure infrastructure

What operating systems (OS) are compatible with Reacts?
Can I re-download Reacts and can I use it on more than one of my devices?
Absolutely.
Once you have purchased your Reacts license, you can then re-download it on as many devices as you want. You can download any of the versions you desire (Windows, iOS) so that you can use Reacts on all your devices (always with your same credentials).
Can Reacts be used on a cellular connection?
Yes.
You can use a cellular connection (3G, 4G, LTE) to have a Reacts session. The performance will be proportional to the bandwidth available.
Can I purchase Reacts on a monthly basis?
No.
Reacts licenses are valid for 12 months and are billed as a one-time, annual fee upon registration.
What if I purchased my Reacts license 3 months ago but haven't used it since?
Your year's access to Reacts starts as soon as you have purchased your licence, regardless of whether you have used your account. Institutions purchasing multiple accounts have the ability to reassign access to different users as needed through their online administrative dashboard
Is the Reacts platform available in different languages?
Yes.
The current version of Reacts is available in the 5 following languages for now:
  • French
  • English
  • Spanish
  • Portuguese
  • Chinese
How many people can I have in a Reacts session?
The current version of Reacts allows simultaneous connection between up to 6 users.
Each user can use multiple video inputs (multi-feed streaming) during a session.
How can I download Reacts?
To download Reacts you must first create an account and validate your email.
To create and account click on the « Create an account » tab on the « Log In » page, complete and submit the account creation form. You will then receive a Welcome to Reacts email from IIT Reacts with a link to activate your account. Clicking on the link will activate your account and bring you to the Reacts download page.
How much does Reacts costs?

The Reacts Standard license is billed as a one-time, annual fee of $84 upon registration.

The Reacts Pro license is billed as a one-time, annual fee of $120 upon registration.

Compare plans

You can register for a 30-day free trial before purchasing. You can also invite a friend to join for free.

How can I purchase multiple subscriptions directly from the Reacts website?
Simply go through our online purchasing (“Plans” page) if using a credit or purchasing card, or feel free to contact us to discuss group subscriptions through purchase orders.
Can I share my Reacts access with someone else?
No.

Your Reacts license is not transferable and should only be used by one user to ensure confidentiality, protection of personal information and traceability. Once in use, your Reacts account will more than likely contain various pictures, videos, files, etc., in your Reacts library. All information and media added to your account are encrypted on the Reacts servers. Institutions purchasing multiple accounts have the ability to reassign access to Reacts to different users (using different accounts) as needed through their online administrative dashboard.

Your Reacts access cannot be used on two devices at the same time. If you are already logged in on a device and try to log on a different device, the system will give you the choice to either « Force log out » or « Cancel ». It will therefore be impossible for you to use the same credentials to log in to two different devices simultaneously.

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